CUSTOMER SERVICE

Hello, how can we help you?

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

HOW DO I START A CUSTOM HAT PROJECT?

Simply upload your logo or design concept on our product page, choose your preferred style, and our team will provide a digital mockup for your approval.

WHAT IS THE MINIMUM ORDER QUANTITY (MOQ) FOR CUSTOMIZATION?

For custom designs, our minimum order quantity starts as low as 1 piece to ensure premium quality and dedicated production.

CAN I SEE A SAMPLE BEFORE BULK PRODUCTION?

Yes, we provide pre-production samples. Once you approve the digital mockup, we will craft a physical sample for your final confirmation.

WHAT FILE FORMATS DO YOU ACCEPT?

For the best results, please provide your design files in high-resolution vector formats such as AI, PDF, or EPS.

HOW LONG IS THE CUSTOMIZATION TIMELINE?

Depending on the complexity of your design, the average production time is 7-15 business days after sample approval.

CAN I CUSTOMIZE FABRICS AND COLORS?

We offer an extensive selection of existing, high-quality hats. While we do not offer bespoke fabric or color production, you can choose from our wide range of ready-to-custom styles to find the perfect match for your needs.

WHAT HAPPENS IF THE PRODUCT DOESN'T MATCH MY DESIGN?

To ensure your design is executed accurately, please provide high-resolution vector files (AI, PDF, or EPS) and specify the exact size requirements for your logo. Since international re-work is complex and costly, we ensure all details are confirmed via our team before production begins.We prioritize precision, but please understand that variations are inherent in customized manufacturing. All orders are fulfilled based on our confirmed physical product specifications.

DO YOU OFFER VOLUME DISCOUNTS?

Yes, we offer tiered pricing structures based on order volume. Please contact our sales team for a custom wholesale quotation.

HOW CAN I BECOME A CYRY DISTRIBUTOR?

We welcome global partnerships. Please reach out to our wholesale department with your business details to discuss distribution opportunities.

WHAT PAYMENT METHODS DO YOU SUPPORT?

We support multiple secure payment channels, including bank transfers (T/T), PayPal, and other international business-friendly methods.

HOW DO YOU HANDLE INTERNATIONAL BULK SHIPPING?

We work with reliable logistics partners to provide flexible shipping solutions, including DDP and FOB terms, tailored to your location.

WHERE CAN I FIND MY WHOLESALE ORDER STATUS?

You can track your order status directly through your CYRY business account dashboard or contact your dedicated account manager.

IS THERE A WARRANTY FOR BULK ORDERS?

We stand by our craftsmanship. Every bulk order is backed by our quality assurance guarantee to protect your business investment.

CAN I REQUEST CUSTOM PACKAGING FOR WHOLESALE?

Yes, we offer custom packaging solutions including branded tags, polybags, and retail-ready boxes. Please note that custom packaging requires a minimum order quantity of 500 units per style and color to initiate production.

We strive for the highest accuracy in our digital mockups; however, please understand that slight color variations are inherent in customized manufacturing. Color perception can vary depending on different screen resolutions, lighting conditions during photography, and specific material textures. Therefore, all final products are fulfilled based on our confirmed physical product specifications rather than screen displays. We recommend relying on our physical samples or detailed product descriptions for the most accurate color representation.